Legal
Terms and conditions
The rules we apply to every project, written to be understood.
1. Who we are
Itaya Estudio Web (“Itaya”) is a web design and development studio based in Iquitos, Loreto, Peru. These terms govern the use of this website and the engagement of our services. By requesting a quote or commissioning a project, you accept these terms.
2. Services and quotes
Every project starts with a quote describing the scope of work: type of site, sections, languages, estimated timeline and price. The quote accepted by the client defines what is delivered. Any work not included in it is quoted separately.
3. Payment
We work with two payments:
- A 50% deposit, to schedule and start the project.
- The remaining 50%, on completion of the project, once the client has reviewed the website and verified that it matches what was agreed.
Work begins when the deposit is received. Payment methods are stated in the quote.
4. Review, verification and handover
When development is complete, the client receives the site for review. Itaya fixes errors and makes the adjustments that fall within the quoted scope. Once the client verifies that the website is right, the final payment is made and the site is handed over live.
Changes that extend the agreed scope (new sections, features or languages) are quoted separately.
5. Free domain for 1 year
With any website purchased, Itaya registers one domain for the client at no charge for one (1) year. This offer covers the registration of one domain per project, subject to availability of the chosen name. From the second year onwards, renewal is paid by the client at the rate stated in the quote.
6. Client content
The client provides the copy, photographs, logos and information about their business, and confirms they hold the rights to use them. The client is responsible for the accuracy of what they publish: prices, services, permits and contact details.
Estimated timelines depend on the client supplying content and feedback on time.
7. Cancellation
If the client cancels the project once it has begun, the deposit covers the work carried out up to that point and is non-refundable. If Itaya is unable to complete the project for reasons of its own, it will refund the part of the deposit corresponding to work not carried out.
8. Search rankings and third-party services
Itaya builds every site following good SEO practice, but does not guarantee specific positions on Google or any other search engine, as these depend on factors outside our control. Nor are we liable for interruptions to third-party services such as domain registrars, hosting providers, WhatsApp or social networks.
9. Intellectual property
Ownership of designs and content is set out on our copyright page, which forms part of these terms.
10. Governing law
These terms are governed by the laws of the Republic of Peru. Any dispute will preferably be resolved directly and in good faith; failing that, the parties submit to the courts of the city of Iquitos.
For any question about this document, message us on WhatsApp or call +51 932 128 159, or email us at itayaestudios@gmail.com. We are based in Iquitos, Loreto, Peru.